Terms & Conditions
1. About us
This website and online shop are operated by FOXG1 UK, a registered charity in England and Wales (charity number 1205120).
Our mission is to support people and families affected by FOXG1 syndrome, raise awareness of the condition and help improve the lives of those within our community.
In these terms, “we”, “us” and “our” refer to FOXG1 UK. “You” and “your” refer to anyone using our website or purchasing from our online shop.
Charity contact details
Email: [Insert charity email address]
Website: [Insert website address]
Registered address: [Insert registered address]
2. Using our website
By using our website or placing an order through our online shop, you agree to these Terms and Conditions.
Please read them carefully before making a purchase. If you do not agree with these terms, please do not use our online shop.
We may update these terms from time to time. Any changes will be published on this page, with the date of the latest update.
3. Our products
Our online shop currently offers FOXG1 UK branded merchandise, including Pilates grip socks.
We aim to ensure that all product descriptions, photographs and prices are accurate. However, minor variations in colour or appearance may occur due to photography, screen settings or product manufacturing.
All products are subject to availability. We reserve the right to update product descriptions, change our range or withdraw products from sale.
4. Prices and payment
All prices are displayed in pounds sterling (£).
Any applicable delivery charges will be shown before you complete your order. The total amount payable will be displayed at checkout.
We accept the payment methods displayed on our website at the time of purchase. Payment must be completed before an order can be processed.
If we discover an error in a product’s price, we will contact you to explain the situation before proceeding with the order.
5. Placing and accepting orders
When you place an order, you will receive an order confirmation by email.
This confirmation acknowledges receipt of your order. If we are unable to fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where applicable.
Please ensure that your delivery details and contact information are correct when placing your order.
6. Delivery
We aim to dispatch orders as promptly as possible. Available delivery methods, charges and any estimated delivery times will be displayed during checkout.
Delivery times are estimates and may vary due to circumstances outside our control.
If you experience a problem with your delivery, please contact us using the details provided above.
Your statutory rights concerning delivery remain unaffected.
7. Cancellations, returns and refunds
We want you to be happy with your purchase.
When you buy goods online, you generally have a legal right to cancel your order within 14 days of receiving the goods, followed by a further 14 days to return them. Certain exceptions may apply.
If an item is faulty, damaged or not as described, you may have additional rights under consumer law.
For full details of how to cancel an order, arrange a return or request a refund, please read our Refunds and Returns Policy: [Insert link to policy].
Nothing in these terms limits your statutory consumer rights.
9. How purchases support our charity
Purchases from our shop help support the work of FOXG1 UK.
Buying merchandise does not constitute a separate donation for Gift Aid purposes. Any charitable benefit arising from shop sales is subject to our charitable activities, costs and responsibilities.
10. Intellectual property
The content of this website, including text, photographs, logos, graphics and other materials, is owned by FOXG1 UK or used with permission, unless otherwise stated.
You may not reproduce, distribute or use our materials for commercial purposes without obtaining permission from the relevant rights holder.
Our name and logo may not be used in a way that suggests endorsement, partnership or affiliation without our prior permission.
11. Website availability and external links
We aim to keep our website available and accurate, but we cannot guarantee uninterrupted access or that the website will always be free from errors.
Our website may contain links to external websites and resources. These are provided for information and convenience. We are not responsible for the content, availability or privacy practices of third-party websites.
12. Liability
Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including your statutory rights as a consumer.
We will not be responsible for losses arising from circumstances beyond our reasonable control, to the extent permitted by law.
Nothing in these terms affects any rights or remedies available to you under applicable law.
13. Privacy and personal information
We handle personal information in accordance with our Privacy Policy.
Information provided when placing an order or making a donation may be used to process payments, fulfil orders, provide confirmations and respond to enquiries.
Please read our Privacy Policy for further details:
14. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
If a dispute arises, we encourage you to contact us first so that we can try to resolve the matter constructively.
Nothing in this section removes any rights you may have to bring a claim in another appropriate jurisdiction under applicable consumer protection law.
15. Contact us
If you have any questions about these Terms and Conditions, an order or a donation, please contact:
FOXG1 UK
Thank you for supporting FOXG1 UK and helping us make a difference to the FOXG1 community.
